Cyber fraud, Cyber Security

Cyber Security is Important to Us.

We are constantly monitoring our cyber security policies to ensure that both we and our clients remain cyber safe and prevent cyber fraud. We need your help to ensure that your information and funds remain secure.

What we do to help prevent cyber fraud:

  1. If we request you provide your bank account details via email and instructions for us to transfer funds to you, we will verify these instructions by phone to ensure the emailed bank account details are correct before transferring any funds.
  2. We confirm that we will not advise you of a change in our bank account details or phone number by email.
  3. We regularly check for any unauthorised changes to the Rules in our email accounts.

Steps we recommend you take to help prevent cyber fraud:

As well as the steps we take to keep you safe, there are a few simple steps you can take to protect your information and funds from online criminals:

  1. Ensure you have verbally confirmed our bank account details before transferring any funds to us.
  2. If you receive any emails from us that seem a bit suspicious – do not open or download any attachments. Phone us immediately to let us know.
  3. We will never advise you to send funds to an account other than our trust or office account and we will never advise you of a change to our bank account details via email. If you receive an email that appears to be from us about changes to bank account details, do not transfer or send any funds, and phone us immediately.
  4. When calling us, always use the phone number you already have for us and always ask to speak with the person handling your matter. Do not use the phone number on the suspicious email.
  5. Use PEXA Key to supply your bank account details to us for conveyancing matters Track your settlement with the help of PEXA Key
  6. Read our Cyber Security Guide.

In conjunction with: